Part 4/8:
The journey was fraught with setbacks. In 2019, a devastating flash flood wiped out their inventory and equipment, causing losses exceeding 1 million pesos—a significant blow for their small enterprise. Rebuilding required borrowing from friends and family, demonstrating their resilience. Then, the COVID-19 pandemic struck in 2020, halting tourism and closing cafes, pushing them to adapt further.
Leveraging their tech skills, Kenneth and Sheila shifted their focus to online sales and developed digital systems to track sales efficiently. This pivot not only helped sustain their business during difficult times but also prepared them for future growth and scalability.