Part 8/13:
Interestingly, industry insiders often blame the fans for their falling out with Disney. One comment from a critic highlighted the absurdity: “How dare you not like what we've made.” This blame-shifting underscores a broader problem—entertainment companies now see consumers as the problem, rather than the quality or relevance of their products.
This attitude is mirrored in customer service elsewhere, with many pointing to recent trends where workers prioritize their own interests over customer satisfaction, reflecting a societal shift towards selfishness and entitlement. A notable example is Costco's famously generous return policy, illustrating that some companies still value customer loyalty over strict rules, but such practices seem increasingly rare in entertainment.