Part 11/13:
Conversely, others argued that the problem lies not with employees but with the culture of customer entitlement nurtured by social media exposure and declining respect for service workers. There was a consensus that maintaining civility—both from customers and employees—is critical for a healthy society, although the line distinguishing justified complaints from disruptive behavior remains blurry.
Cultural Shifts and Future Outlook
Throughout the discussion, a common concern emerged: as society becomes more privatized and surveilled, incidents that once remained isolated could become more frequent and intense. The rise of viral videos and instant social media reactions risks turning everyday grievances into ongoing public spectacles, contributing to a climate of hostility and division.