Part 6/10:
In a pivotal move, Microsoft announced the temporary suspension of automatic Copilot installations—offering no clear timeline for resumption. This pause, announced via quiet updates rather than public declarations, signified a major retreat from an aggressive distribution strategy. The move was preceded by internal leadership reshuffles and a reassignment of AI-related responsibilities, signaling a recognition of the mounting failures.
One notable shift was the departure of Mustafa Sullean, who was redirected from AI development to focus on building next-generation models. Simultaneously, new leadership, including Jacob Andrew (ex-Snap), was brought in to oversee the Co-Pilot consumer and commercial experience, reflecting an attempt to salvage credibility.