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My Grass account is still earning points from referrals, I don't just know how to get the account verified.

Do you have a Solana wallet? You need to connect your Sol address on their dashboard

It was the email I registered with, I couldn't remember the password to recover it when I changed my phone. They told me to keep the grass portal open on one IP address for 6 hours to be able to change the email, but it never works
for me.

Ok, that really sucks if... keep on trying!