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There is an urgent need for better technical support.

"Many professionals who talk a lot about IT don’t grasp what it truly means in this scenario.

Addressing waste, fraud, and abuse is nearly impossible without a proper system of record and full transparency. When there are multiple isolated systems, tracking the flow of funds becomes unsolvable.

Imagine still using an old mine in Pennsylvania to store government retirement records. The popular question 'Why the focus on IT?!' might sound catchy, but it misses the point completely.

It’s a matter of language—highly skilled engineers are tackling challenges far different from what critics assume.

This appears to be a generational challenge; younger individuals naturally understand technology, whereas some veteran commentators do not.

There’s hope that in a few decades, technology will be less alien and its importance more widely appreciated."