There are still many aspects that require a human touch. On top of my head, one example that I detest is AI on banking customer service. One time recently, I made an atm cash deposit that though "confirmed" as seen on the screen, and I got a receipt, there was no SMS (which I did not notice). The following day I tried to use my card for purchase, it got declined apparently for insufficient balance. 😵 I called the bank toll free number and but I never got the information I needed as there was no way to speak to someone, but only to an AI with limited answers that just kept going 360° like an ID!0t. 😵🙄😜 I ended up visiting the branch to get annswer.
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There are many examples like that but the reality is the corporations do not care. How much do we all complain about the answering tree we go through when calling the cable company? Yet, what do we all do? Go through the answering tree when calling the cable company.
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