Refinancing our mortgage felt overwhelming until I found a lender that actually answered the phone and walked through everything clearly. Searching for direct support led me to mr cooper phone number, where others mentioned how helpful the reps were during time-sensitive situations. I ended up calling with a few questions and got immediate, clear answers without getting passed around. That one call made a huge difference in how confident I felt moving forward. It really helped simplify a process that can otherwise feel like a maze.