I've recently got my SPS transfer into Splinterlands stuck and dealing with support showed game's ugly face - I don't think they are in control there xD I am already waiting for 5 days to get my transfer "unstuck" while it should be done by a script.
Putting tons of money into that game may not be the best idea IMHO because it works until it doesn't :P
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I have only just heard of this being a thing sometimes - I have never had the issue and don't know others who have either. 5 days is a long time though. Perhaps they need a more dedicated support team.
lot's of similar cases there, people with $1000 stuck etc, some of them asking for help for a week.
craziness.
Interesting - will have to keep an eye on it :)