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RE: #MyHiveGoals - A Rough Week...

in LeoFinance • 4 years ago

hi.

Please you're my recovery account and I need your help to get my Hive account back.

The problem is I recently created a new Hive account through Listnerd and changed the password to something only I know.

Now, I am unable to login either with the old or new password.

I have all the keys to the account but non is working when I try to login back to the account. Please I need your help to recover it.

The username of the account is @degenmaxi

Thanks.

4 years ago in LeoFinance by
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     4 years ago  

    We send you all the information and put some pretty detailed instructions that we do not keep any account info. You didn't save your password and keys?

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       4 years ago  

      I saved everything and I tried to change the password immediately as suggested.

      However, after I changed the password I couldn't login anymore with either the old or new password.

      Then later I discovered that when I changed the password, all the keys related to the account were equally changed. I didn't know that's what's going to happen.

      I thought only the password would be changed and I only backed up the new password. I didn't back up all the other new keys.

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         4 years ago  

        I guess you're not going to help? Should I forget about it or there's the hope of a recovery?

        Thanks.

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