Ah that sucks. I heard someone say that they couldn't remove some coins because they needed to verify that they were a real person or what not. I think the people who got money out early got it but those latecomers who did towards the end did not.
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I don't understand why an exchange will require its users to undergo identity verification when they haven't yet "for security reasons". 🤯 It's not like any hacker can't provide anybody's identity to complete the verification process. 🕵️♂️