It's true, the world lacks empathy, mostly. However, I've been lucky to know some good people in my life, but I've also met terrible people as well. I do think the only way people can actually have empathy is to actually see from the lens you see, if not, the world is indifferent to suffering and pain.
However, there's nothing we can do but keep grinding, hoping and believing. For me, I find my solace in the grace of God and really nothing else.