Yes, I’ve been dealing with this for over three years now; it’s not something that worries me, but there should be someone in Support or someone paying attention to these details. Systems fail—it’s not the first time this has happened—but right now, we need more commitment.
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Totally get it—support needs to step up when systems glitch, even if you're seasoned like me after 5+ years in this game. Commitment builds trust, and consistency is what keeps the compounding alive