I am not sure what else you could do to change the way you interact with the community. There is no lack of interaction and support from your end. You guys are so supportive that even when people post questions in the Telegram that should go to the support desk, they get answered anyway. Someone is always there to lend support.
Oh and since they're not playing the Packers yet, Go BILLS!
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We put a lot of work into the tutorials and white paper...We just want more people to use those resources LOL
I do try to find answers on my own first before I ask for support. Amazing what you can learn when you take the time to read.
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