Lyft’s AI Upgrade: Faster Help, Smoother Rides
Lyft just teamed up with Anthropic to bring Claude-powered AI into the mix. The result? Customer service that’s 87% faster—think minutes instead of hours. AI is also fine-tuning ride experiences behind the scenes, making everything run smoother. It’s not just chatbots; it’s a full-on AI-driven upgrade to how Lyft operates.