I cannot remember the last time I entered a bank because I haven't needed to. Most of my transactions are done on my phone from my crypto wallet to my bank or vice visa.
Banks are employing more call centre representatives than tellers. This goes to show the shift in banking services. People would rather address their bank issue via an email or phone; money payment can be instantous via our phones and as more countries and cities go cashless the fewer banking halls we need. Those in customer care can work remotely, reducing the pressure or demand for houses in urban areas. We can go on and on and on...
The point is the will be a massive shift in terms of how businesses run, how banks run and it will change a lot of things (for the better I suppose) .
Posted using LeoFinance Mobile
And what happens when the phoning generation dies out and the app people take over. There go the call centers.
It is a process not only in banking but all industry.
Posted Using LeoFinance Beta