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Use the contracts directly or just put the info in your ticket and wait for tech support to help

Yes, that is what I would like to do (to use contract directly), and that is exactly what this my "help request" is all about.
All my data on time-locked CUB's were put in my support ticket (#1863) more that half year ago. Withh all adresses, quantities and screenshots. However, instead of a valuable help, recenttly I discovered that my ticket 1863 has been removed, without any warning, explanation or solution. Luckilly I managed to find my data on one of my old PC.
If possible by any chance , please restore my ticket 1863, it would be very helpfull for me.
I write here, because I see chances to get a repply from discord support are extremelly low.