It's really complicated. Losing trust in someone or something is always bad. We all know that trust is difficult to gain and easy to lose, especially in the world of cryptocurrencies, where it becomes even more complicated.
The best thing to do is to avoid this exchange altogether. If it doesn't have support, it's better not to use it.
What you said is right, and trust is precious, that onceit'ss broken, it's hard to gain again. This is why I will never trust this exchange, andluckilyy me that I never used it, but I learn from others' mistakes.
I will not just avoid but also ask my friend to avoid this exchange.
It's the right thing to do! Best regards.