The so-called support agent will then send an email to the user’s Gmail account from what appears to be a legitimate Google email address to confirm the account was compromised and receive a code to recover the account.
For Zach Latta, the founder of the Hack Club, this is where he stopped the elaborate scam.
“She sounded like a real engineer, the connection was super clear, and she had an American accent,” Latta told Forbes.
Despite how real the voice on the other end of the line sounds, however, it is a scheme to trick customers into handing over precious login information to gain access to their accounts.