This customer data can be viewed in Twenty directly in list or Kanban views. People can sort and filter entries, add tasks and notes, all the usual CRM stuff.
But data in Twenty can also be reused with GraphQL and REST APIs. And that’s how you can extend Twenty beyond its CRM roots. Eventually, Twenty hopes there will be an active ecosystem of developers working on extensions and plugins to build a proper alternative to the Salesforce product suite. But we’re not there yet.
“Building a CRM is a daunting task, especially for us because of the way we’ve chosen to do it. We’re building a platform, and we’re not taking any shortcut. In fact, we still need to work on workflows, on automation and more,” Malfait said.