“When people talk about humanoid robot receptionists, they usually picture the physical kind, like androids at the front desk,” Wyatt Mayham, CEO of Northwest AI Consulting, said. “But the real shift in hospitality AI is happening behind the scenes. Most hotels aren't betting on robots to check you in. They're putting their money into automation that actually solves day-to-day problems.”
As Mayham explained, behind-the-scenes investment reflects a deeper trend reshaping the hospitality industry from within.