Some management teams have resisted paying Microsoft to give the 365 Copilot to thousands of employees because they weren't sure how helpful it would be at the $30 monthly price. Costs will vary for the Copilot Chat depending on what employees do with it, but at least organizations won't end up paying for nonuse.
"As one customer said to me, this model lets the business value prove itself," Spataro said.
Microsoft calculates charges for Copilot Chat based on the tally of "messages" that a client uses. Each message costs a penny, according to a blog post. Responses that draw on the client's proprietary files cost 30 messages each. Every action that an agent takes on behalf of employees costs 25 messages.