The Times report from Feb. 13 said the department was using AI to augment about 1,600 department employees who respond to questions from students and parents about department programs.
Education Department spokesperson Madi Biedermann told the Times, "The department is open to using tools and systems that would enhance the customer service, security and transparency of data for students and parents. We are evaluating all contracts to assess effectiveness relative to costs."
Much of the work involving AI at the Department of Education and other federal offices is happening under the direction of Elon Musk, who leads DOGE and has deep experience with AI systems. Many DOGE program reviewers are also experienced with using and managing AI.