Newsrooms, social media platforms, and search companies have historically struggled to deliver information to their audiences in a way that feels objective, accurate, and entertaining.
Now, AI chatbot providers are in the same delivery information business, but arguably with the hardest version of this problem yet: How do they automatically generate answers to any question?
Delivering information about controversial, real-time events is a constantly moving target, and it involves taking editorial stances, even if tech companies don’t like to admit it. Those stances are bound to upset someone, miss some group’s perspective, or give too much air to some political party.