It’s easy to understand why Nevada would be eager to lean on the emerging tech. As recently as June, the state reportedly had a backlog of over 10,000 unprocessed appeals, about 1,500 of which were left over from the pandemic. And if the tech’s reviews are accurate — or the human reviewers catch its mistakes — it could be an enormous timesaver.
However, there could be psychological pressure for the employees reviewing the cases to rubber-stamp the AI’s conclusions. “If a robot’s just handed you a recommendation and you just have to check a box and there’s pressure to clear out a backlog, that’s a little bit concerning,” Michele Evermore, a former deputy director for unemployment modernization policy at the Department of Labor, told Gizmodo.