The reasoning goes something like this: If businesses deploy AI assistants to execs and employees, make AI chatbots be front-line salespeople and customer service reps, how can an AI perform well if it doesn’t understand the difference between an angry “What do you mean by that?” and a confused “What do you mean by that?”
Emotion AI claims to be the more sophisticated sibling of sentiment analysis, the pre-AI tech that attempts to distill human emotion from text-based interactions, particularly on social media. Emotion AI is what you might call multimodal, employing sensors for visual, audio, and other inputs combined with machine learning and psychology to attempt to detect human emotion during an interaction.