Other academics are paying equally close attention to the issue. In a research paper published last week, Northwestern University PhD candidate Teke Wiggin explored Amazon's use of algorithms and digital devices at the company's BHM1 warehouse in Bessemer, Alabama.
"The black box and lack of accountability that comes with algorithmic management makes it harder for a worker or activist to decide if they're being retaliated against," Wiggin said in an interview. "Maybe their schedule changes a little bit, work feels harder than it used to, the employer can say that has nothing to do with us, that's just the algorithm. But we have no idea if the algorithm has changed."