It could also improve Amazon's relationship with customers. In 2013, customers who expected to receive Amazon packages in time for Christmas found themselves disappointed when both UPS and FedEx missed delivery deadlines. Amazon ended up offering refunds to customers — a situation it would no doubt like to avoid in the future. The DPS program also has the potential to create "tens of thousands" of jobs. Let's just hope Amazon delivery drivers are treated better than Amazon warehouse workers.
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