I don't know why it's difficult to claim keys after registration. I tried to create an account for someone yesterday but I wasn't able to do it successfully on inleo.
Maybe you could ask on their discord channel or create a new account using ecency
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I am sure we figure it out but just not a good look for onboarding with things being so hard
probably site is down or a glitch..... I'd create an account few weeks ago without flaws