Oh! that's an interesting phenomenon. I have seen lately that freebies are becoming more of a thing. I imagine people feel better giving something for a product they enjoyed than buying it and feel like it was a rip-off, specially when most digital products compile information that can be found online already
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It depends on type of the digital product, guides and tutorials are too often compilations, even courses. Other types like illustrations and planners or my custom Canva frames are 100% hand-made and often author spends good amount of time in making them so it's not reasonable to give them away for free. Yes, people like free stuff that's a fact but in return they are willing to give something back, if not a donation, than e-mail subscription which is still very valuable.
Yeah, I know the value of the actual job, but thinking as a customer, there is far to many things free available (often not good, generic) and a lot of stories of people selling things that are not good (specially those cases when you can't actually see the whole thing before buying) so it makes hard for people to trust digital sales.... Its a shame tho.
Absolutely true. And the problem is most of time you can't return digital product if it doesn't meet quality standards.