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🧵 2. Want to calm a tense conversation? Try the "Late Night FM DJ" voice. It triggers a calming effect on both parties' brains.

🧵 3. Mirroring is a powerful technique to build rapport and gather information. Repeat key words your counterpart uses to stay present and emotionally sober.

🧵 4. Labeling emotions helps establish connection. Verbalize your counterpart's feelings with statements like, "Seems like you're in a stressful situation."

🧵 5. How an FBI negotiator used emotional intelligence to free hostages: skillful questioning, empathy, and calming techniques led to successful resolution.

Thank you for sharing! These are excellent, practical tips, and they can certainly be applied to many situations and interpersonal communication. #freecompliments