I had the same issue with a package getting delivered recently, I got a mail telling me I needed to pick it up, and getting there I couldn't find it, the person in charge even made me search for my item while sitting and pressing his phone.
In the end, I didn't get my package, and getting to their customer care was impossible.
I can not even do anything about it so I am waiting and hoping it comes. It is really crazy.
lols. I don't think that would happen here - though never know!
Hope it comes and if it does, I hope it is worth it.
I hope it comes too because it is a very important vitamin.
Hopefully it comes then.