Part 4/12:
A joking "sidebar" discusses how, despite the company's costliness, the ecosystem of Adobe's apps—like file sync, font libraries, collaboration tools—adds value that justifies the price for many professionals. The idea is that as long as funds are used to improve app stability and support, the subscription model can remain viable.
However, the narrative critiques Adobe’s current practices, especially the penalties for canceling, which include hefty cancellation fees. It argues that policies like multi-hundred-dollar cancellation fees are short-sighted—they alienate long-term customers and create a sense that the company operates under different rules for the wealthy than for ordinary users.