Part 6/12:
The dialogue then touches on the metaphor of a "moat", referencing how tech companies create barriers to competitors. Traditional moats include proprietary technologies or high switching costs. Here, irony is heavy-handed: the supposed "moat" is constructed by preventing customers from leaving rather than innovating or differentiating.
The "CEO" advocates for making customers like the software enough that they don't want to leave—a passive moat, built on user satisfaction, contrasting sharply with aggressive or predatory business tactics.
The discussion becomes a parody of aggressive business strategies and their perception, with sarcastic suggestions like "filling the moat with customers" or sarcastic comments about community-building efforts.