Good day to you Galen I hope that by the end of your Monday the irregular situation (very complex) due to the emotions encountered with the truck driver has been resolved to give the captive customer the face, the important thing is that already detected the unpredictability of human behavior, and you must have taken the appropriate steps to hold the account well and better for the company you represent and for your reputation as an efficient, effective leader who seeks solutions in the process making corrective actions to achieve the organizational goal.
Onward and upward, now is the time to keep those Diesel's roaring with G-dog at the helm.
Another day tomorrow, enjoy your dinner, and get some rest.
The meeting with the customer is on Tuesday morning, eight hours from now. I like to think I have the ability to retain the customer, I have some skills I guess, but only time will tell.
If you can Galen achieve this, present at least two viable alternatives that the customer feels are a win-win for their business. I send you my wishes for a "yes" so that everything goes according to the new plan.
Sometimes losing (you will know what to change) is a win-win in the medium term.... Look at the customer as a volcano of emotions, and in that way channel them to the best advantage.