Madness and the owner should be on top of this. It is not always the low salaries and in most cases the workers are paid well but they just don't care. Finding decent staff is not easy and why it is best to do the job yourself.
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Obviously we don't know what's going on, I mean why they are behaving like that, but it is unacceptable for sure. While I was staying in line waiting, was thinking of how much money the owner is losing per day.