Thanks leaky!
I think Fujitsu definitely needs to cough up, they are one of the biggest IT supplier to the government, and literally hold the government to ransom as you can't just switch off the system overnight. They just extended the contract the other year😡
That's wild that they extended the contract. I'm sure Fujitsu is making all kinds of promises that things will be fixed and better this time around... but it seems like the problems only get worse in these types of situations.