Hive Account Recovery - User Guide

in #hive4 years ago (edited)

Shit happens and you may one day be faced with your account being compromised: your private keys have been leaked or stolen and your account and funds are at risk, if not already gone.

Fortunately, each account on the Hive blockchain is linked to a recovery account that can reset the compromised account owner key, enabling its original owner to update it with a new password and keys.

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How is the recovery process working?

  1. You generate a new password and a set of private and public key pairs.
  2. You ask the recovery account to reset your password by providing him with the new public owner key.
  3. The recovery account initiates the change of your credentials
  4. You have 24 hours to confirm the change.

Although it sounds very simple, problems can arise throughout this process.

The Recovery Account - A trusted cornerstone

What is the Recovery Account?

The recovery account is another Hive account that is able to initiate the recovery of your account, in case you solicit it after your account has been compromised. For the recovery to be possible, you often need to go through a process. On Steemit, Inc. you need to send them a recent password for your account, used no longer than 30 days ago. More information will be required to determine that you are the rightful owner.

What is the role of the Recovery Account?

The duty of the owner of the recovery account is to make sure whoever is asking for the account recovery is the real owner of the account to be recovered before initiating the account recovery procedure.

What if the Recovery Account does not initiate the recovery process?

You’re fucked! This account is the only one to be able to initiate the recovery process.

As you can see, without the recovery account performing step 3 of the recovery process, it is impossible to finalize the process of resetting your owner key.

Why would the Recovery Account holder not initiate the recovery process?

There can be lots of reasons for this.

  1. Its owner might not be able to verify you’re the real owner of the account to be recovered
  2. Its owner might be not responding (unreachable or even dead)
  3. Its owner might ransom you to perform the task
  4. You cheated on the owner with his wife or husband and now they take revenge by refusing to comply.

… and many other reasons.

Joking aside, I think that cases 1 and 2 are the most likely, point 2 is the one with the most risk factor.

Many of the accounts on the Hive blockchain have been created by Steemit, inc and still have @steem as their recovery account. Not sure many of us still trust them as a recovery account.

This is also an issue for accounts that are created by regular users who have claimed account tickets using their unused resource credits and are using them to create accounts for others.
When they create an account using their available tickets, they are set by default as the "recovery account". A responsibility maybe they didn't know they have, didn't ask for and don't want. Some may become inactive over time or will be unreachable when someone needs them to recover their account.

Then there's a problem.

How to mitigate these risks

The choice of your Recovery Account is therefore of paramount importance. You need a trusted but, even more, reliable person who:

  • is able to identify you with certainty.
  • you can reach at any time in the future.

Changing your recovery account from @steem to will not solve our issue. Mainly because is not a single entity that can be fully "trusted" even if the majority of people who are involved in its development are trustworthy people. It is also not “reliable” because no structure has been put in place to ensure such service and availability 24/7.

WARNING: The @hive account is not under control of any known trusted user.
DO NOT blindly replace the @steem recovery account with @hive

This is where Hive Recovery comes in.

Hive Recovery is a service that works uninterrupted and is completely autonomous. The service provided by @hive.recovery consists of two components:

A. The front-end

The Hive Recovery web page is an HTML page that reflects the 3 steps associated with the Hive account recovery process:

  1. You set @hive.recovery as your trusted account recovery partner.
  2. Should your account be compromised, you request @hive.recovery to initiate the recovery process
  3. Once @hive.recovery has done so, you confirm and finalize the process.

B. The back-end

The back-end is a javascript service running 24x7 on a server that, upon request will verify the identity of an account and initiate the recovery process.

Using Hive Recovery User Interface

Navigate to

The first thing to do is to enter your username and hit enter or click on the account check button. If the account name is valid, depending on the current status of your account and which steps of the recovery process you already performed, the buttons will light up and allow you to click on them.

Step 1 - Changing your recovery account

This step will enable you to define @hive.recovery as your recovery account and secure your (future) recovery process.

After clicking on the "Change Recovery Account" button, the following form will be displayed:

Fill the form with the following information:

  1. your Master Password (read below why it is asked for)
  2. your email address. This is optional but will add more security to the recovery process (more on this later in this post)
  3. a secret passphrase that you and only you will know (a very cool online passphrase generator can be found here)

Safely store your secret passphrase (separate from your account password and keys)!

You will need it later if you ever need to recover your account!

Once ready, confirm you have a copy of your passphrase and click on the Submit button

What will happen?

When you click the submit button, the web page will

  • encrypt your account name and email address (if provided) using your passphrase (let’s call the result of this encryption E1).

The web page will then

  • encrypt the E1 once more using both your memo key and the @hive.recovery memo key
  • perform a micro-transfer of 0.001 HIVE from your account to @hive.recovery with the encrypted memo
  • change your recovery account to @hive.recovery

Both operations (the "transfer" and the "change recovery account") are performed atomically, which means that if one of the operations fails, neither of them is recorded on the blockchain.

If all goes well, you will see a notification confirming the change of account.

Reveal spoiler

Why do you need my Master Password?

You Master Password is used to retrieve

  • your private owner key: this key is mandatory to issue the change_recovery_account operation to the blockchain. Two birds with one stone, it will also be used to send the (micro)transfer operation.
  • your private memo key: this key will be used to encrypt the memo of the above-mentioned transfer.

Your Master Password or Private Keys will NOT be stored or sent over the internet by the Account Recovery Setup process!

After setting up your @hive.recovery as your recovery account, you have to wait 30 days before @hive.recovery will become your recovery account and before you can initiate a recovery. This is to ensure that someone gaining access to your account cannot update the recovery info to their own advantage then initiate the recovery process and lock you out.

This will be indicated by the "Change Recovery Account" button which has turned yellow and indicates how many days you have left to wait.

Once the cooldown period is over, the button will turn green.

This indicates that @hive.recovery is now your recovery account.

Step 2 - Start the recovery process

Of course, to proceed with this step, you must first have @hive.recovery be your recovery account.

Add to this that you can only initiate a request to recover your account if your owner key has been changed within the last 30 days. This will be clearly indicated on the page by a yellow "Request Recovery" button and explanatory text.

If, on the other hand, your owner's key has been changed during the last 30 days, the button will be displayed in red.

So, let's say your account has been unfortunately compromised and it’s now time to recover it. Click on the "Request Recovery" button to display the following form:

Fill out the form with:

  1. The secret passphrase you have used to configure your recovery account (step 1).
  2. The public owner key from a new password and keys set you previously generated for your account.

If you do not have already generated a new password and keys set, you can do it by clicking the "Generate new Password and Keys" button. It will display a new dialog with a new randomly generated password and its related keys.

Confirm you have saved your new credentials and click on "Continue". It will automatically copy your new Owner Public Key into the appropriate input field.

Once both input fields have been filled, you will be able to click on the “Generate Email” button. This will trigger your default email client to create a new email ready to send with pre-filled “to”, “subject” and “body”.

If your email client does not open, you can send an email manually to recovery[at] and copy the Recovery Request Payload text in the body of your email. The subject doesn’t matter. You can put what you want there.

If you provided an email address to your memo when setting up the recovery account, you must send the email from the same email address!

When receiving your email, @hive.recovery will parse this payload and:

  • verify it is the recovery account of the provided account
  • search for the micro-transfer with the encrypted memo
  • verify it can decrypt the memo using the provided passphrase
  • verify if the account name in the email matches the account name in the decrypted memo
  • if an email address has been provided at step A, verify if the email address used to send the payload is the same as the email address in the decrypted memo.

If all these tests pass through, @hive.recovery will then initiate the recovery process. If all of the information you provided is correct, it should take place within a few minutes.

The last thing you will need to do is confirm the recovery request within 24 hours.

Step 3 - Confirm the recovery

This is the very last step. You are now under control to finalize the recovery process. Now that you have requested your account recovery and that @hive.recovery has told the blockchain you want to do so, you need to confirm your request to finalize the process.

Click on the "Confirm Recovery" button to display the following form:

Fill the form with the following information:

  1. A recent Private Owner Key
  2. your Master Password (read below why it is asked for)

What is a "recent Private Ower Key"?

It is NOT the one you generated in step 2!
It is a Private Owner key of your account before it was last changed and that last change must not be older than 30 days!

Important note:

  • If the last change is older than 30 days, you can NOT recover your account (as mentioned in step 2)!
  • If you don't have a valid Private Owner key, you can NOT recover your account!
  • If one of the above conditions is met, this is game over for you. You can cry, you can beg, you can plea for mercy. There is nothing that can be done!

When you have filled the form with a valid Private Owner Key and your new password, click on the Submit Confirmation button.

What will happen?

The web page will do two things:

  • broadcast the recovery confirmation to the blockchain, effectively recovering your account.
  • use your Master Password to derive your other Public Keys and update your account with that information so you don't need to do it yourself.

The page will then confirm if everything has gone well.

Hooray, you are done and you have recovered your account!

Reveal spoiler

Why do you need my new Master Password?

Your Master Password is used to retrieve

  • your private owner key: this key is mandatory to issue the recover_account operation to the blockchain.
  • it will also be used to compute all your public Active, Posting and Memo keys and send an account_update operation to the blockchain and tell it that you have new private keys.

Your Master Password or Private Keys will NOT be stored or sent over the internet by the Account Recovery Setup process!

How secure is this service?

Considering your account is safe when doing step A, you are the only one to be able to make the micro-transfer using your active key and encrypt information using your memo key. If a hacker changes your password, your keys will change too. This way, @hive.recovery can identify you with certainty.

Also, remember that a double encryption process is used:

  1. encryption of your data using your passphrase -> E1
  2. encryption of E1 using memo keys -> E2

With this double encryption process in place, only you and @hive.recovery can access E2 and read E1, but @hive.recovery cannot decrypt E1 because it does not know your passphrase. No one, including @hive.recovery, can ever read the content of E1 until you provide the passphrase to decrypt it.

Even if a malicious actor finds your passphrase, they won’t be able to access E1 because they will need your private memo key to decrypt E2 first.

An attacker would need you to get your passphrase AND your memo key (AND optionally your email address and its control) to be able to lock you out of the recovery process.
On the other hand, if these are safe and if @hive.recovery can decrypt E1 and the information it contains matches your data, then it can identify you with certainty and safely initiate the recovery process for you.

A bit about privacy

The only private element that you communicate to @hive.recovery is an email address. For obvious reasons, this email address cannot be temporary. We can therefore consider that you could potentially be identified with this email address.

However, remember that this information is encrypted using your passphrase. So no one who does not have this passphrase has access to it. This is also the case for @hive.recovery and the operator of the Hive Recovery service (@arcange), who will only be able to access it from the moment you initiate a recovery procedure

For the most paranoid of you who still would not trust the operator, which is perfectly acceptable, you can bypass this option. It is only provided to add an additional level of security.

Do your own research

  • The webpage is hosted on
    Do not run it from any other untrusted website.
    You can download and run it locally.
    Exercise due diligence.
  • The source code of both the front-end and the back-end is available on Github.


Support for this service is provided on server on Discord.

Hive Recovery is a service created and managed by @arcange

Check out my apps and services

Vote for me as a witness


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Hi! I am a robot. I just upvoted you! I found similar content that readers might be interested in:

I'm following these steps, and clicking on submit, but then nothing appears to be happening... There appears a pink bar at the top of the page, between RECOVERY ACCOUNT button and the box where I put my user name... Any advice, anyone?!

I'm not the person in charge of the HiveAccountRecovery service, but I just published a post about it. Someone mentioned your problem to me, so I went to the site and entered your name. This is what I saw, with no pink box, which is exactly how it should look:


Would you mind trying it again, please? If the problem persists, maybe we could send a direct message to the developer! 🙂

Thank you, dear @thekittygirl ! I am not sure how to get to this page with Hive Account Recovery, but will try to find it... My Recovery Account friend Corina might be too busy with her new baby to get online here and help, but I'll contact her first and see if she might be able to be present. Blessings and Gratitude!

Ok: I'm now thoroughly entangled; I tried to follow the Hive Account Recovery process, but am stuck at what my 'secret password' is... A pink box has come up with a lot of code in it, telling me that 'authority missing' or something. It is not really possible for me to navigate this process... :-/

The "secret passphrase" is something you decide — something that you will easily remember, but no one else could guess. It is more secure if it is random words (e.g.: "tiger engine dress venezia ocean portal") but could also be a sentence (e.g.: "my crazy cat ate all of my gelato"). It is good to write the phrase you choose in a secure location where it will not be lost.

The error about "Missing Authority" always means that a requested credential was not entered correctly. In this case, you may have accidentally entered your "Posting Key" or "Active Key" into the field where "Master Password" was required. Ensure you are supplying the proper item!

The developer can provide further assistance on Discord:

Just to be crystal clear: this password is something completely new that I have to invent now, rather than something I've used before? I find the terminology terribly confusing!! I was using my Personal Posting Key or Password - a long one - but I tried the other long ones too....

Yes, the "secret passphrase" is something new, which you will invent now, to secure your info in this new Hive Recovery Account Service.

Is the Master Password the Owner Key?

No, they are separate. The Owner Key and Master Password are different things.

I just tried this and got the same result. Did anyone help you with this?

I'm following these steps, and clicking on submit, but then nothing appears to be happening... There appears a pink bar at the top of the page, between RECOVERY ACCOUNT button and the box where I put my user name... Any advice, anyone?!

huhu I cannot recover my account.

This is very explanatory. Honestly I have been having this pop up message whenever I am accessing any page on Hive Blockchain, that my recovery account is @steem That's this is dangerous. I just initiated the change now waiting for cool down phase to elapse. Hope it works.

Thanks for a very detailed info.

Thank you for this service.