one of the goals of the system is to make it easier for humans to do their jobs. however, there is the potential for the system to make things difficult. the programs that you create under certain conditions are expected to make it easier for users to achieve their goals
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the interface can be easy while technology isn't. it's like most people don't know how internet works but we all use it because there's layers that make certain things seamless. same with dollars or whatever currency that you use everyday.