It's good to see that you are at least working on improving on what you do. Despite what some people may think Hive is being abused in various ways and we need a broad range of community support to combat that.
I think it's vital that we have resources we can point people to show exactly what behaviours might attract downvotes. If they feel they have a case to appeal then there needs to be a responsive team to deal with that. I am sure there are people who would accept some small payment for such work.
BTW This page on your site still refers to Steemit.
Good luck.