So bizarre @anouk.nox! In Canada, most believe that generally speaking, all government workers behave like robots! :)
A little kindness does go such a long way, and we never really know how our actions truly affect people, so in my mind, it's always "nice to be nice" 😅
Haha that's what it sure looks like, they have this script and list in their head to follow.. as soon as a person comes with a question or issue outside of those guidelines, their head explodes alarm bells go off and they can't seem to manage anymore.. Most seem not able to think for themselves..
Yes its always nice to be nice, keep being nice hehe .. because that's nice ;)