As security when someone comes in with a hostile tone I engage them right a away in a neutral manner and see how they react.
I ask how they are doing tonight with strong eye contact.
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As security when someone comes in with a hostile tone I engage them right a away in a neutral manner and see how they react.
I ask how they are doing tonight with strong eye contact.
That's a good approach, one I take very often. Occasionally it's seen as snarky or smartassery, but it generally works to defuse a situation.
It either de-escalates or their attitudes get the better of them and I eject them immediately.
Sometimes they are right there on the cusp of being ejected and just need to toe across that line. I'd like to think I've gotten good at giving them that extra little push across the line. ;)
Saves more work later, ;]