Everyone's ideas and opinions are not the same, and they don't always work in union. If that were the case, then nobody would be thinking right.
Sometimes they clash and oppose each other. Confrontations are sometimes unavoidable, but when you find yourself in one, it is beneficial to stay calm. It helps direct the argument to a productive and useful end.
There are a few things that you can keep in mind in order to keep your cool during an angry argument.
Keep the final end result you want in mind. You are arguing because you want some things to go your way and remembering that fact helps you stay on topic.
Avoid getting emotionally charged. This can result in less intelligent words and actions that will lead you astray.
Don't get offended too easily. Some people use offense as a way of winning arguments, knowing that when you are offended, you will not be able to argue well. Don't let them win.
With these points in mind, you will surely stay calm and collected during a confrontation.
It's harder to understand where that person is coming from when you are taking in offense and just trying to "win". It just makes the argument go forever and can hurt relationships. Very good imput!
In this day in age, it's easy to lose your cool and say things that you'd probably regret some time down the road. I think asking questions like "why are you so upset" or "what exactly did I do to make you this upset" might make cooler heads prevail. At least that is my insight.