Hi @aarellanes, as Jerry mentioned i am the operator of his bot. I am very sorry that your bid got missed. We strive to ensure that every bid gets a vote however software can experience bugs and issues from time to time. In those cases we refund your bid manually as was done here.
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it is Extremely off putting that your bot failed. Especially for a first time use case. If it was the 5th or even 10th+ time I used it I would have consulted the issue. However, a hiccup right off the bat completely destroys a users experience.