learning from selling situations in sales and marketing management.

you might be evaluate to have led lost on sale but the questions you need to ask yourself has a salesman. this are very important to learn about you losses; was my selling attitude pleasant?, did you show an interest in the customer?, did i unsell the customer by to much talk?, did you show the customer any additional items, including alternate products of a better quality and higher pace? etc.

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salespeople should review their own performance particularly after losing a sale, they can learn what happened whem do make a sale, many people are not good at introspective, self critical and with themselves.

alot can be learned and sales performance certainly improve, get in habit using a checklist one presented here regular to help you personal sales analysis and customer objections complaints negatively.

obtain valuable customer feedback on products.
assess costomer attitued to cumpany policies.
address coustomer need that were not proviously identified.

customer complaints can be good selling opportunity, here are few method in handling customer complaints;

be a good listener.
let them get it of their chest first.
making a quick decision.
setting a point.
what are there satisfied.