Part 4/5:
During the holiday period, ShopWeDo handles nearly 200,000 packages, with about 7,500 being returns—a staggering 30% increase from normal weeks. Such volume demands highly efficient operational management to ensure timely processing and restocking.
Automation: The Key to Managing Peak Periods
To cope with the seasonal surge, ShopWeDo relies heavily on automation. The company employs 13 robots that operate atop a grid, managing order processing systematically. These robots are named after famous artists, adding a creative touch to the technical environment.
For employees who have been with the company for a decade, it's a badge of honor—they’re often assigned their own robots, such as Jens and Marjolein, symbolizing their experience and integration into the automated workflow.