Update on Jan 25 2019
I requested a partial refund since the miner performs 20% lower than it should, but Innosilicon declined.
Innosilicon only offered me return for exchange, but I would have to pay for shipping. By the time I would receive the new device - in hope it is not another a lemon miner - I would have at least one month loss from not mining plus in the meantime the difficulty would have been increased.
To sum it up: I would have to spend a few hundred Dollar for shipping, I would have the loss for min 1 months not mining plus lower profits due to an increased difficulty when the new miner arrives - this is not helpful, because I would be loosing out big time.
It is not worth the wait and the extra money I'd have to spend.
Lousy customer service Innosilicon!
Wow... that is really unfortunate. We are sorry to hear that Innosilicon handled that so poorly. Thanks for the warning.
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Update on Jan 25 2019
I requested a partial refund since the miner performs 20% lower than it should, but Innosilicon declined.
Innosilicon only offered me return for exchange, but I would have to pay for shipping. By the time I would receive the new device - in hope it is not another a lemon miner - I would have at least one month loss from not mining plus in the meantime the difficulty would have been increased.
To sum it up: I would have to spend a few hundred Dollar for shipping, I would have the loss for min 1 months not mining plus lower profits due to an increased difficulty when the new miner arrives - this is not helpful, because I would be loosing out big time.
It is not worth the wait and the extra money I'd have to spend.
Lousy customer service Innosilicon!