I'm not sure who's right in this case.
I asked her what had happened, and received this reply:
I have clarified @steemcleaners that I am in contact with an agency for my Social Accounts and they might not confirm my Identity but they don't believe me. Leave it ... It was a nice CE meeting you @simplymike
So, I'm not sure what to think. Anyway, from the sound of it, she gave up...
no neither am i, BUT that is a fishy/shady responce, IF someone acused me for nicking my identity... hm no no