I think this is why Chick-fil-A is so popular in the US where they have a presence. They pay their employees more than the average fast food restaurant, but they also expect more of them. They always prioritize their relationships with customers, even having "hospitality specialists" in their dining room and taking orders in person in the drive thru. I hardly ever go to McDonald's because you're right, they don't prioritize customer service like other restaurants do. Hopefully you'll not have any more experiences like these, especially when you're having fun with your son.
Thanks for sharing.
I was going to mention Chick-fil-a, as you are right, they have a consistency in service. But they also are a lightning rod with the owner's political views. So I didn't talk about them. But you are right. It is always a welcome greeting and a "it will be my pleasure to serve you". They do a very good job with their staff.
I personally think the media blew that controversy way out of proportion. If we actually made spending decisions based on whether we agree with the views of a company's CEO, we wouldn't buy anything, haha.
I've never had a poor customer service experience at Chick-fil-A. I think they have a great reputation and their food is delicious. I can't say the same about other fast food restaurants, although they have made attempts in past years to improve this.
Chick-fil-A's restaurants also average much higher sales per restaurant than McDonald's, so they're clearly doing something right.
Anyhow, I hope you don't have any more negative experiences any time soon. They're never fun. Thanks for the response.