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RE: Customer Service in 2017 - I'm not Loving it!

in #service8 years ago

Of course it will! You don't raise expenses without it being passed to the consumer. You either reduce expenses elsewhere, like inplimenting. Kiosk ordering system reducing 1/3 of your staff, reduce the quality of the product, which is already borderline to begin with, or raise prices. Or all of the above!

Unfortunately, convenience keeps me from being able to start my own never again list. And I suppose that is part of what they are banking on.